This course provides the required subjects as outlined in the regulatory requirements.

Promotes awareness of human performance issues. Through case studies, participants investigate what caused the error and why it happened and determine the contributing factors that interfered with performance at the critical moment. Participants also develop "safety net strategies" to prevent future errors from occurring.

This educational material also examines the factors that influence human error and the importance of error management including prevention and containment.

The course will contain but is not limited to the topics described below.

All candidates will be given complete course program details as well as course workbook materials on the first day of the course.

 

2-day Tailored Courses

Course Outline    (Course locations and times are at operator request.)

• Introduction

• History

• Human Error

• The “Dirty Dozen”

• Survival exercise

• Teamwork

• Communication

• Assertiveness

• Case study

• Fatigue

• Stress

• Distraction

• Case study: Human Factors In Aircraft Maintenance

• Lack of Awareness, Knowledge, Resources

• Case study

• Pressure

• Norms

• Complacency

• Case study

• Conclusion

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